This privacy policy explains how Cycle Fixers processes personal data in connection with the website and bicycle repair services. It applies to inquiries, workshop communications, and limited technical data collected through normal website use.
We process personal data to respond to service inquiries, arrange bicycle intake, assess repair scope, prepare and confirm quotes after inspection, carry out servicing and adjustments, provide service summaries, maintain website security, and meet legal or administrative obligations connected with the workshop.
Personal data may be shared with service providers that support website hosting, technical delivery, communications handling, or similar operational functions. Such parties are expected to process data only on our instructions and for the limited purpose for which access is provided.
We may disclose personal data where required by law, court order, or a lawful request from a competent authority. Data may also be shared where necessary to establish, exercise, or defend legal claims, or to support the operation of the website and related services.
We may process name, email address, phone number if provided, inquiry content, and service preferences when you submit a request or arrange bicycle servicing. We also process limited technical data such as server request metadata and browser or device information needed for site operation and security.
Data is collected when you use the contact form, send an email, call, visit the workshop, or otherwise communicate with us about bicycle servicing. Technical data may also be generated automatically when the website is accessed.
Essential cookies support core site operation, including page delivery and form functionality. Preference cookies remember privacy choices. Analytics and marketing cookies are not confirmed as in use and are not described as active in this policy.
The website uses essential cookies and privacy preference cookies. You may manage cookies through your browser settings, but disabling essential cookies may affect basic site functions and form handling.
You may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a copy of data where portability applies. Requests are handled in line with applicable legal requirements and any necessary identity verification.
To exercise a privacy right, provide sufficient information to identify the relevant record and the nature of the request. We may ask for additional details where needed to verify identity, protect confidentiality, or determine whether an exception applies.
Personal data is kept only for as long as needed for the relevant inquiry, service administration, security, accounting, or legal compliance purpose. When the retention basis ends, data is deleted, anonymised, or otherwise removed from active use in accordance with internal policy and applicable law.
We may update this privacy policy from time to time. The revised version will apply from the date it is made available on the website, and material changes may be highlighted through an appropriate notice where practicable.
For GDPR purposes, Cycle Fixers acts as the controller for personal data processed through the website and related service communications. Processing is based on operational necessity, legitimate interests, legal obligations, or your request for pre-contractual steps, as applicable to the specific context.
Where GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area and, where relevant, to related cross-border processing.
Where GDPR applies, you may request access, rectification, erasure, restriction, objection, or portability, subject to statutory conditions and any lawful limitations. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
Use the listed contact channels for privacy questions and rights requests.
